Terms of Service

1. Acceptance

By creating an account, placing an order, signing a contract, or otherwise using Food Concierge, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.

2. Accounts

You are responsible for keeping your login credentials confidential and for all activity on your account. Notify us immediately at support@notify.foodconcierge.ai if you suspect unauthorized access.

3. The service

Food Concierge is a software platform that connects catering vendors with their customers and provides tools for ordering, quoting, contracts, invoicing, and AI-powered phone answering. Food Concierge is not a caterer; food preparation, delivery, and service are performed by independent vendors.

4. Payments & refunds

• Payments are processed by a third-party payment processor; you authorize charges to your selected payment method.
• Pricing for vendor goods and services is set by the vendor. Platform fees and applicable taxes are disclosed at checkout.
• Refund eligibility depends on the vendor's policy and the stage of the order; contact the vendor first, then support@notify.foodconcierge.ai if unresolved.
• Subscriptions renew automatically until canceled. You can cancel at any time from your account settings.

5. AI voice answering

Calls placed to numbers powered by our AI voice agent may be answered by an automated assistant. The assistant identifies itself at the start of the call. Calls and transcripts may be recorded and stored to operate, improve, and audit the service. If you do not consent to recording, hang up and contact the vendor by another channel.

6. SMS messaging

By opting in, you consent to receive transactional SMS from Food Concierge and participating vendors relating to your orders, quotes, contracts, payments, and account.

• Message frequency varies based on your activity — typically 1 to 10 messages per active order, quote, or contract.
• Message and data rates may apply.
• Reply HELP for help. Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to unsubscribe at any time.
• We do not share mobile information with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.

7. Acceptable use

You agree not to:

• Use the service to violate any law or third-party right.
• Send spam, harassing, fraudulent, or unlawful communications through the platform.
• Attempt to disrupt, reverse engineer, or access the service or other accounts without authorization.
• Scrape, resell, or rebrand the service without our written consent.

8. Vendor responsibilities

Vendors are independently responsible for food quality, safety, licensing, fulfillment, and accurate business information. Customers should direct order-specific questions to the vendor first.

9. Intellectual property

Food Concierge owns the platform, its software, and trademarks. You retain ownership of content you upload and grant us a limited license to host and display it as needed to operate the service.

10. Disclaimers & limitation of liability

The service is provided "as is" without warranties of any kind to the maximum extent permitted by law. Food Concierge is not liable for indirect, incidental, special, or consequential damages, or for vendor actions or omissions. Our total liability for any claim is limited to the amounts you paid us in the twelve months preceding the claim.

11. Termination

We may suspend or terminate accounts that violate these Terms or pose a risk to the service or other users. You may close your account at any time.

12. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Los Angeles County, California.

13. Changes

We may update these Terms. Material changes will be posted on this page and, where required, communicated directly. Continued use after a change constitutes acceptance.

14. Contact

Food Concierge
Support: support@notify.foodconcierge.ai