Privacy Policy

1. Who we are

Food Concierge operates the Food Concierge platform, which provides catering ordering, AI voice answering, quoting, contracts, invoicing, and related services to hospitality businesses and their customers. Questions about this policy can be sent to support@notify.foodconcierge.ai.

2. Information we collect

• Account information you provide (name, business name, email, phone number, password).
• Order, quote, contract, and invoice details, including delivery addresses and event information.
• Phone numbers and SMS opt-in status when you start a conversation with us or a vendor.
• Voice recordings and transcripts when you call a number powered by our AI voice agent (you are notified at the start of the call).
• Payment information collected directly by our payment processor — we do not store full card numbers.
• Device, browser, and usage data needed to operate the service securely.

3. How we use information

• To deliver and operate the service (process orders, send confirmations, route calls).
• To communicate transactional updates by email, SMS, and push notification.
• To improve service quality, prevent fraud, and meet legal obligations.

4. SMS messaging program

Mobile information non-sharing. We do not share mobile information (including phone numbers, SMS opt-in status, or message content) with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with subprocessors providing the messaging service itself (for example, the SMS carrier delivering the message). This restriction applies regardless of consent under any other section of this policy.

How you opt in.

• Submitting a quote, order, or contact form on our website and checking the SMS consent box.
• Verbally agreeing during a call with our AI voice agent when asked, "Is it okay if I text you the payment or order link at this number?"
• Replying to an existing SMS conversation you previously opted into.

Message frequency. Message frequency varies based on your activity — typically 1 to 10 messages per active order, quote, or contract.

Rates & help. Message and data rates may apply. Reply HELP for help, STOP to unsubscribe at any time.

Opt-out keywords. You can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any of our messages. After opt-out, we will send one confirmation message and then stop sending SMS to that number unless you opt back in.

5. Subprocessors

We rely on a small number of vetted subprocessors to operate the service. They are bound by contract to process data only on our instructions:

• Cloud hosting and database provider (application infrastructure).
• SMS carrier (delivers SMS and inbound replies).
• Voice provider (telephony and AI voice answering).
• Payment processor (card capture, payouts, refunds).
• Email delivery provider (transactional emails).

6. Cookies & analytics

We use a small number of first-party cookies and similar technologies to keep you signed in, remember brand and cart preferences, and measure aggregate usage. You can control cookies through your browser settings.

7. Retention

We retain account, order, and invoice records for as long as the account is active and for a reasonable period afterwards to meet tax, accounting, and legal obligations. SMS message logs are retained for up to 24 months for compliance and dispute resolution. You may request deletion at any time using the contact below; we will honor the request to the extent permitted by law.

8. Your rights

Depending on where you live (including under the GDPR and CCPA), you may have the right to access, correct, port, restrict, or delete personal information we hold about you, and to opt out of certain uses. To exercise a right, email support@notify.foodconcierge.ai.

9. Security

We use industry-standard safeguards including encryption in transit (HTTPS/TLS), row-level access controls in our database, and least-privilege access for staff. No system is perfectly secure; please report any vulnerability to support@notify.foodconcierge.ai.

10. Changes

We may update this policy from time to time. Material changes will be announced on this page and, where required, by direct notice. Continued use of the service after a change constitutes acceptance.

11. Contact

Food Concierge
Privacy: support@notify.foodconcierge.ai
Support: support@notify.foodconcierge.ai